Maintenance & Technical Support
Software isn't finished when it launches. Certificates expire, dependencies go stale, iOS ships a new version, a payment provider changes an endpoint. A maintenance plan means somebody is watching all of that — and it usually costs less than one incident.
You'll recognise this if…
If more than one of these is true, this is usually the right place to start. If none of them are, tell us anyway — we'll point you at the service that actually fits.
Inside this service
Monitoring & alerting
Uptime, crashes and errors watched continuously — we usually know before you do.
Bug fixing
Defects triaged by real impact and fixed within an agreed response window.
Security & dependency updates
Patches, library upgrades and framework migrations applied before they become urgent.
OS compatibility
New iOS and Android releases tested against your app, with fixes shipped ahead of the wave.
Server & database maintenance
Backups, restore tests, capacity, certificates and cost review on your infrastructure.
Store updates & small improvements
Regular releases with the small changes that keep the product feeling maintained.
Deliverables
What changes
Stays online
Problems are caught by monitoring rather than by customers.
Doesn't rot
Dependencies, certificates and OS compatibility handled continuously instead of in a panic.
Predictable cost
A fixed monthly plan instead of an unpredictable emergency invoice.
Asked before you ask
Anything not answered here, put in the form — you'll get a straight answer from the person who would do the work.
Do you maintain software you didn't build?
Yes, after a short technical review. We need to see the code and infrastructure before committing to response times.
How is it priced?
A fixed monthly fee based on the size of the system and the response time you need, with included development hours.
Is there 24/7 cover?
Standard plans cover business hours, which is the honest answer from a small team. Out-of-hours cover is available as a separate arrangement — we'd rather price it properly than promise it and miss.
What could your business stop doing manually?
Tell us what takes too much time. We'll come back with exactly what can be automated, what it costs, and what it saves.